San Diego-based Kyocera America, Inc. designs, manufactures and assembles a broad range of microelectronic packaging solutions and optoelectronic components for the telecommunications, wireless, optoelectronic, semiconductor and specialty products markets, based on advanced ceramic and plastic material technologies. Kyocera’s products and services support many applications, including broadband telecommunications, mobile and satellite communications, surveillance systems, sensors, automotive electronics, medical devices, microprocessors and consumer electronics. Kyocera America, Inc. is an ISO 9001/14001 and ITAR Registered, DSCC Certified facility.  It is a wholly-owned subsidiary of Kyocera International, Inc. of San Diego, the North American headquarters and holding company for Kyoto, Japan-based Kyocera Corporation.

The highly successful transition to ITresources Help Desk and Desktop Managed Services took place on November 21, 2005.

“We appreciate the thoroughness, energy and enthusiasm that the ITresources team brings to the job. We are all very encouraged by what we are seeing and while it is inevitable we will hit a few bumps in the road, I know we have the tools, talent and attitude to meet the challenges as they occur.”

As part of our commitment to Kyocera, ITresources will provide the following services:

	Comprehensive Help Desk and Desktop Support for over 500 PC’s, including   12 remote sales offices located throughout the Untied States.
	A customized support configuration. (jointly agreed to and documented)
	Well defined Service Level Agreements.
	Process improvements to Kyocera’s operating environment with proven best   practices policies and procedures.
	Desktop support escalation procedures.
	An active Account Manager as Kyocera’s client advocate.
	Designated Support Center specialist “lead”.
	Daily, weekly and monthly Service Level Agreement reports.
	Regularly scheduled client meetings.
	Random and annual client surveys to better understand how our support is being received.