Help Desk Institute (HDI), the world's largest membership association for service and support professionals, today announced that Information Technology Resources (ITresources) has achieved HDI Certified Site status. ITresources, a total technology provider that provides application management services and enterprise management services, has successfully undergone an audit of its support center, and has achieved this prestigious designation.
Donna Holt, a certified auditor for the HDI Site Certification Program, conducted the site audit. "It was a pleasure working with ITresources on this audit. ITresources management team is very focused on the quality of the company's products and services, and the environment provided for all of its associates. I extend my congratulations to ITresources on the successful completion of this audit. The award of HDI Certified Site to ITresources is well-deserved, and represents the end result of much hard work and preparation," said Holt.
The HDI Site Certification Program is a program for the review and evaluation of support centers, designed to improve the effectiveness of the support services industry by providing a reference model, industry standards that are recognized worldwide, and an accompanying certification program. "ITresources clearly exemplifies excellence in all eight of the core areas that the HDI Site Certification focuses on -- leadership, policy and strategy, people management, resources, processes, people satisfaction, customer satisfaction and performance results," stated Ron Muns, founder and CEO, Help Desk Institute. "
"We decided to embark on the Support Center certification process because of its benefits of greater customer satisfaction, improved employee morale and measurement tools that provide benchmarks for organizational growth and maintenance of industry performance standards"; said Gary C. Gray, CEO. "This sends a clear signal to our customers and competitors that we are a leader in this field," Gray added.
The HDI Site Certification Program was launched in 2000. Detailed information about the certification standards and audit process can be obtained on the HDI website at www.thinkhdi.com, or by calling Help Desk Institute at (800) 248-5667.
About ITresources:
Information Technology Resources, Inc., (www.itrweb.com) is a total technology provider that partners with its clients to provide high quality, cost-effective and timely solutions. ITresources services include: - Application Management Services - Systems Development, Legacy System Support, System Integration - Enterprise Management Services - Data Center Operations, Network Managed Services, Desktop Support and Help Desk For more information on ITresources, call 714.736.3333 or info@itrweb.com. Visit ITresources web site at www.itrweb.com.
About Help Desk:
Institute, a ThinkService Community Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI sponsors its annual Conference and Expo, as well as the annual i-Support Symposium and Expo. HDI also offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI web site at www.thinkhdi.com
