ITresources

Donna Holt, a certified auditor for the HDI Site Certification Program, conducted the site audit. "It was a pleasure working with ITresources on this audit. ITresources management team is very focused on the quality of the company's products and services, and the environment provided for all of its associates. I extend my congratulations to ITresources on the successful completion of this audit. The award of HDI Certified Site to ITresources is well-deserved, and represents the end result of much hard work and preparation," said Holt.

The HDI Site Certification Program is a program for the review and evaluation of support centers, designed to improve the effectiveness of the support services industry by providing a reference model, industry standards that are recognized worldwide, and an accompanying certification program. "ITresources clearly exemplifies excellence in all eight of the core areas that the HDI Site Certification focuses on -- leadership, policy and strategy, people management, resources, processes, people satisfaction, customer satisfaction and performance results," stated Ron Muns, founder and CEO, Help Desk Institute. "

"We decided to embark on the Support Center certification process because of its benefits of greater customer satisfaction, improved employee morale and measurement tools that provide benchmarks for organizational growth and maintenance of industry performance standards"; said Gary C. Gray, CEO. "This sends a clear signal to our customers and competitors that we are a leader in this field," Gray added.

The HDI Site Certification Program was launched in 2000. Detailed information about the certification standards and audit process can be obtained on the HDI website at www.thinkhdi.com, or by calling Help Desk Institute at (800) 248-5667.