ITresources awards and certificates.

American Honda recognizes ITresources as a Top Supplier with Premier Partner Award.

American Honda Motor Co., Inc. President and CEO Koichi Kondo today presented the company’s Premier Partner Award to Information Technology Resources, Inc. (ITresources) of Buena Park, California for excellence in Information Technology Staffing, Web Development and QA Testing, and Call Center Support. ITresources was one of 15 award recipients selected from 51 suppliers nominated by American Honda associates nationwide.

The Premier Partner Awards were established in 1998 to recognize suppliers who embrace American Honda’s philosophy of exceeding customer expectations. The award winners represent excellence in a variety of industries including automobile batteries, railway transportation, information technology services, marketing services and much more.

“Honda’s global success is directly related to our core philosophy of delivering the highest possible value to our customers through quality products and customer service,”

said Gary Kessler, American Honda’s senior vice president of human resources and administration. “Today we acknowledge select suppliers who share in our philosophy and thank them for their dedication to American Honda’s quality commitment.”

Honda is one of the world's leading producers of mobility products including its diverse line-up of automobiles, motorcycles and ATVs, power products, marine engines and personal watercraft. Honda is the world's preeminent engine-maker, with annual worldwide production of more than 19 million engines. On a global basis, Honda has more than 130 manufacturing facilities in 29 nations.

Honda began operations in North America in 1959 with the establishment of American Honda Motor Co., Inc., Honda's first overseas subsidiary. Honda began assembling motorcycles in America in 1979, with U.S. automobile manufacturing starting in 1982. Honda now employs more than 26,000 Americans in the design, manufacture and marketing of its products in America. Honda currently builds products in 12 manufacturing plants in North America, with three major R&D centers in the U.S.

ITresources is a total technology provider that partners with its clients to provide high quality, cost-effective and timely solutions. A key differential is our industry-recognized certifications for best practices by the Help Desk Institute and Carnegie Mellon’s Systems Engineering Institute (SEI). The SEI certified ITresources at Capability Maturity Model (CMMI) Level 5, its highest rating, which only 14 U.S. companies have achieved. Since 1993, ITresources has been providing customized solutions with the highest customer satisfaction.

What Is CMMI^®?
The Capability Maturity Model^® (CMMI^®) was developed at Carnegie Mellon University's Software Engineering Institute (SEI), and has become a de facto standard for measuring an IT organization's performance and effectiveness. On March 1, 2006, ITresources earned a Maturity Level 5 rating.

As a CMMI^® Level 5 company, ITresources demonstrates:
	Effective project management of cost and schedule
	Standard development methodology
	Reliable estimates based on project history
	Improved software development based on statistical analysis
	Pro-active reviews to remove code defects early in the development life cycle

Project Success at ITresources:
By implementing the practices for CMMI^®, we have a significantly higher project success rate compared to the industry averages.

ITresources		Industry Averages*
• 98% of projects are within 5% of budget	Budget	• Only 50% of projects are within budget
• 99% of projects are on time	Schedule	• Only 14% of projects are on time


	Help Desk Institute (HDI), the world's largest membership association for service and support professionals, today announced that Information Technology Resources (ITresources) has achieved HDI Certified Site status. ITresources, a total technology provider that provides application management services and enterprise management services, has successfully undergone an audit of its support center, and has achieved this prestigious designation.
Donna Holt, a certified auditor for the HDI Site Certification Program, conducted the site audit. "It was a pleasure working with ITresources on this audit. ITresources management team is very focused on the quality of the company's products and services, and the environment provided for all of its associates. I extend my congratulations to ITresources on the successful completion of this audit. The award of HDI Certified Site to ITresources is well-deserved, and represents the end result of much hard work and preparation," said Holt. The HDI Site Certification Program is a program for the review and evaluation of support centers, designed to improve the effectiveness of the support services industry by providing a reference model, industry standards that are recognized worldwide, and an accompanying certification program. "ITresources clearly exemplifies excellence in all eight of the core areas that the HDI Site Certification focuses on -- leadership, policy and strategy, people management, resources, processes, people satisfaction, customer satisfaction and performance results," stated Ron Muns, founder and CEO, Help Desk Institute. " "We decided to embark on the Support Center certification process because of its benefits of greater customer satisfaction, improved employee morale and measurement tools that provide benchmarks for organizational growth and maintenance of industry performance standards"; said Gary C. Gray, CEO. "This sends a clear signal to our customers and competitors that we are a leader in this field," Gray added. The HDI Site Certification Program was launched in 2000. Detailed information about the certification standards and audit process can be obtained on the HDI website at www.thinkhdi.com, or by calling Help Desk Institute at (800) 248-5667. ® CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.